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The Client
A tier 1 IT services company, the client is a leading provider of IT solutions and services
to global corporations. The company offers services, including systems integration,
information systems outsourcing, package implementation, as well as software application development and maintenance. The company is the world’s first IT services organization to be certified
PCMM level 5 and SEI CMM Level 5, and is one of the largest product
engineering and support service providers worldwide. Well entrenched across the IT
services spectrum, the company’s geographical reach spans theUS, the UK, Asia Pacific and
the Middle Eastern regions. |
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Services supplied |
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Customer health tracking |
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"For service centric organizations like ours, it is very crucial to keep checking the satisfaction levels of
customers to benchmark and raise the performance bar. The findings of the survey have provided us with a launch
platform that will aid in converting customer satisfaction to customer wow."
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- Key member of management team,
Client Organization
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Services supplied |
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