The mood in the market is definitely improving, and almost every single client of ours has told that prospecting activity is increasing. We have heard of many more prospect visits in the last 2 months, than in the earlier 6 months combined.   


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"I see growth, specialization and consolidation. The offshore BPO market appears poised for rapid growth over the next few years. As competition heats up and niches develop you will see more and more specialization."
says Mr. Dennis Sholl, CEO of Global Vantedge.


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EDS inked a $4.5 billion deal with Bank of America to revamp and manage their voice and data networks. NIIT has acquired CognitiveArts, a Custom Knowledge Solutions company. With this acquisition NIIT is expected to address the US corporate knowledge Solutions market.

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The year 2002 witnessed numerous structural changes in the global and offshore IT industry. Many companies hit the headlines with news of mergers and acquisitions, strategy redefinitions, diversification and so on. 2003 promises to be another interesting year for the IT industry.  


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The focus of most first generation BPO companies in India has been on tapping the cost-effective talent pool, and showcasing that to prospective clients. Surprisingly, few service providers have leveraged technology to enable processes, as well as to make their people more productive. An insight into one such attempt by Bangalore based TRRS Imaging.
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